Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We collect several types of information for various purposes to provide and improve our service to you.
Types of Data Collected
- Personal Information: Name, email address, phone number, postal address
- Financial Information: Superannuation details, investment preferences
- Usage Data: Information about how you use our website and services
- Device Information: IP address, browser type, device information
- Cookies and Tracking Data: Information collected through cookies and similar technologies
How We Collect Your Information
- Directly from you when you fill out forms or contact us
- Automatically through your use of our website and services
- From third parties with your consent
2. How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our services
- To process your inquiries and requests
- To communicate with you about your account and our services
- To provide customer support and assistance
- To improve our website and services
- To analyze usage patterns and improve user experience
- To comply with legal obligations
- To protect against unauthorized access or misuse
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processors and financial institutions
- Marketing and advertising agencies
- Data analytics and business consultants
- IT service providers and hosting companies
Legal Requirements
We may disclose your information if required by law or in good faith belief that such action is necessary to:
- Comply with legal process or request by public authorities
- Protect and defend the rights or property of PropSurge
- Protect the personal safety of users or the public
- Protect against legal liability
4. Data Security
The security of your personal information is important to us. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption of sensitive data
- Secure data storage practices
- Access controls and authentication measures
- Regular security audits and assessments
- Staff training on data protection
5. Your Privacy Rights
Under Australian privacy laws, you have certain rights regarding your personal information:
Access and Correction
You have the right to request access to your personal information and to request corrections if you believe the information we hold about you is inaccurate or incomplete.
Complaints
If you have concerns about how we handle your personal information, you can make a complaint to us. We will investigate your complaint and respond to you in writing.
Withdrawal of Consent
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
Contact Information
To exercise any of these rights, please contact us at:
PropSurge
Privacy Officer
Email: privacy@propsurge.com.au
Phone: 1300 PROPSURGE (1300 776 778)
Address: Level 1, 123 Business Street, Sydney NSW 2000
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how you use our website.
Types of Cookies We Use
- Essential Cookies: Necessary for the basic functioning of our website
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Allow us to remember your preferences and settings
- Advertising Cookies: Used to deliver relevant advertisements to you
Cookie Management
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect your experience on our website.
7. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those in your jurisdiction.
We will take all necessary steps to ensure that your information is treated securely and in accordance with this privacy policy.
8. Children's Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.
You are advised to review this privacy policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By Email: privacy@propsurge.com.au
By Phone: 1300 PROPSURGE (1300 776 778)
By Mail: PropSurge, Privacy Officer, Level 1, 123 Business Street, Sydney NSW 2000, Australia
Last Updated: 5 December 2024